Summary
About Optimize5 - Scale With a $100M Brand in the Making
Optimize5 helps businesses become the clear and trusted choice on Google and AI-driven search. Most companies don’t struggle to get found. They struggle to be understood and trusted once they are. Their Google presence, business listings, reviews and website don’t fully align, so when someone looks them up, the story is incomplete.
We solve that at the source.
Our core solution focuses on optimizing and managing a company’s presence across Google Business Profile and business listings, ensuring the foundational data behind a business is accurate, consistent, robust and working together.
From there, we strengthen the foundation with reputation management, social media and high-performance websites to strengthen credibility and drive conversions.
The result is simple. When a potential customer searches, researches or compares options, our clients show up clearly and are more likely to be chosen.
We work with businesses across real estate, lending, professional services and other local and growth-focused industries, ranging from individual operators to larger teams and organizations.
As search continues to evolve toward AI and recommendation-based results, having a clean, consistent and well-structured online presence becomes even more important. We’re continuing to build systems and processes that help our clients stay ahead of how people search and choose.
What You Will Do
You will own client retention and play a direct role in protecting and growing company revenue.
This role is responsible for managing cancellation requests, identifying at-risk clients before they leave, and ensuring clients clearly understand and experience the value of what we do. The work here directly impacts retention, expansion and long-term client relationships.
Retention is one of the highest-leverage areas of the business, and this role sits at the center of it. Done well, this role turns at-risk clients into long-term relationships and drives measurable revenue growth.
Who This Role Is For
- You are comfortable having direct, sometimes difficult conversations
- You don’t avoid churn, you lean into it
- You think in terms of revenue, not just satisfaction
- You take ownership instead of escalating
Key Responsibilities
- Own all cancellation requests and lead save conversations
- Identify at-risk clients and take proactive action before cancellation occurs
- Diagnose gaps in perceived value and implement solutions
- Handle escalations and client issues without defaulting to leadership
- Collaborate with internal teams to resolve fulfillment or communication gaps
- Identify opportunities to expand client relationships through additional services
- Track and report on churn, saves, and retention trends
- Build and improve a repeatable client success and retention process
Skills and Qualifications
- 3+ years in client success, account retention, or similar role
- Strong communication skills with the ability to navigate difficult conversations
- Commercial mindset with the ability to clearly position value
- Highly proactive with a strong ownership mentality
- Strong problem-solving and pattern recognition skills
- Comfortable working in a fast-paced, evolving environment
- Experience with CRM systems, preferably HubSpot
- Experience in service-based, SaaS, or marketing environments is a plus
- Comfortable having direct conversations with clients who are considering canceling and able to confidently guide those conversations
What It’s Like Working at Optimize5
At Optimize5, we believe great work happens when people are trusted, supported, working within their strengths and given the opportunity to grow.
We give our team real ownership in a way that allows you to make an impact and see the results of your work. Your ideas are heard, and your contributions directly influence how we improve and evolve as a company.
We value clear, honest communication and a team environment where people help each other succeed and respect one another. You’ll work with others who are invested in doing great work and continuously getting better.
Our environment is fast-moving and evolving. We are continuously improving systems, refining processes and raising the bar on how we deliver results. That creates real opportunity for growth, but it also requires adaptability and comfort operating without perfect structure.
We are a fully remote team, with flexibility and autonomy built into how we operate. At the same time, we stay connected, aligned and focused on shared goals.
This is a place where you can take on meaningful responsibility, and be part of building something that is actively evolving as the market changes.
Benefits and Compensation
This role includes a base salary plus performance-based variable compensation tied directly to retention and client growth outcomes.
- Base salary: $63,000 – $68,000
- Performance-based variable: $15,000 – $25,000
- On-target earnings: ~$85,000
- Additional upside available for overperformance
Compensation will be determined based on experience, scope, and demonstrated ability to operate at a high level in this role.
- 100% remote role
- Health insurance, dental, vision, and life insurance
- 401(k) with company offering
- Opportunity to directly impact revenue and client growth
- Collaborative and supportive team environment
- Continuous learning and professional development opportunities
Why Optimize5
- High retention product, clear value story, clear differentiators
- Leadership team with decades of combined success in marketing and SaaS
- No endless red tape or layers of approval, you own your results
- Work alongside talented peers who root for your success
Ready to Apply?
Fill out the quick form below, upload your résumé, and we will be in touch shortly.